The Building Manager is also responsible for applying legal and regulatory provisions.
Customer and commercial relations
- Prospecting and developing the portfolio by taking on management mandates,
- Anticipating the risk of losing mandates: considering and implementing an action plan.
- Promote the association to prospective customers and defend management fees
- Regularly visit the buildings in your portfolio
- Assess the condition of the property
- Follow up requests (simple and complex works, etc.)
- Ensuring technical maintenance
- Follow up the decisions of general meetings regarding works
- Manage General Meetings:
- Plan, prepare and convene general meetings
- Leading meetings in accordance with the rules and procedures in force
- Draft the minutes (within 48 hours)
- Managing mandates:
- Leading General Meetings of appointment
- Maintaining relations with the former managing agent
- Entering documents into the database, etc.
- Propose additional services
- Responding to requests for service offers and following them up
Administrative management
- Preparing and following up AGMs
- Implement decisions voted and approved at AGMs
- Manage files (enter customer data and commercial contract data and check previous years’ accounts)
- Manage supplier contracts
- Manage claims
- Monitor disputes
Technical management
- Managing works
- Schedules renovation, refurbishment or development work for presentation at general meetings
- Monitor worksites, liaise with the various parties involved, monitor invoicing and calls for funds
- Manage contracts on behalf of the co-ownership: negotiate and take out maintenance contracts, monitor performance, terminate contracts, etc.
- Managing quotes, insurance and claims
Accounting management
The Building Manager checks, adapts, defends and ensures that the AGM adopts the operating budget drawn up in advance by the Building Accountant.
To do this, the following skills are required:
Technical skills
- Knowledge of the profession and its legal foundations
- Knowledge of legal and regulatory provisions
- Knowledge of customer and property portfolio management
- Mastery of Pack Office
- Languages: French, English, Dutch
- Customer focus: concentrating on satisfying customer needs, developing customer-supplier relations, generally good customer relations
- Organisation/identification of priorities: organising information and resources efficiently, identifying priorities according to urgency and importance
- Quality orientation: maintaining a high standard of quality in the work performed and encouraging others to demonstrate the same level of quality
- Resistance to stress