Internal 1st line IT Support / Internal Helpdesk / Support Engineer

Active in the real estate service sector, Emeria Benelux is a group in full expansion, at the service of individuals and companies. It is a market leader in Belgium and the Grand Duchy of Luxembourg, and is also present in the Netherlands.

The Emeria Benelux holding company is active in three domains:

  • Co-ownership management and rental management with the OP, Gestea and Smart Syndic brands
  • Sale and letting of real estate properties with the Trevi brand
  • Property Management (institutional clients) with the Esset brand.

The group’s aim is to become the leader in each domain and to be recognised for the quality of its services.


To strengthen our internal IT team, we are looking for an employee to provide internal 1st line IT support.
You will be working full-time at the company’s head office, located on rue Vilain XIII in Brussels, with occasional travel in Flanders and Luxembourg.

Internal support

  • Being responsible for 1st line internal support for our ICT systems (around 400 people in 15 offices)
  • Providing technical assistance
  • Helping resolve problems encountered by users

Direct point of contact

  • Being the point of contact for users and external IT providers
  • Ability to communicate easily with these stakeholders in order to resolve problems
  • Ordering supplies and follow-up on the orders
  • Helping deploy new programmes or solutions
  • Being tasked with administration and the necessary documentation

In addition to the above tasks, you will be responsible for the following tasks, among others:

  • Preparations associated with the arrival of new employees and for the purchase of equipment, software installation, preparing a start-up pack and a few words of explanation intended to facilitate the use of IT tools
  • Administrative tracking of purchases and inventory management
  • Tracking requests made through the ticketing system
  • Implementing changes to internal systems, in particular for telephony
  • You will work in close collaboration with your colleague, the Support & ICT Manager, who bears ultimate responsibility for your actions.


  • At least one initial experience in a similar IT helpdesk/IT support role
  • Good knowledge of Windows (Client + server), preferably including MS365/O365
  • Experience and/or knowledge of Active Directory, Group Policies, Hyper-V, SolarWinds (or another ticketing solution) and of PowerShell are also assets
  • Very good knowledge of French, both spoken and written
  • Good knowledge of Dutch and English

You are also known for your punctuality and precision, and you are only satisfied once your deliverable is 100% in line with the initial request You do not shrink from administrative tasks such as preparing checklists, inventory management, tracking orders, etc.

Technical skills

  • Informing staff of technical problems identified, changes to be made and corrections to be implemented
  • Designing solutions and technical recommendations, and communicating these to staff
  • Analysing technical problems encountered by staff
  • Preanalysis and escalating complex technical problems to specialists (studies, research, maintenance, etc.)
  • Domain: IT and telecommunications

Behavioural skills

  • Planning and organisation
  • Resistance to stress
  • Communication
  • Sense of precision
  • Results-orientedness
  • Autonomy
  • Flexibility


Emeria Benelux appreciates team spirit, creativity and a sense of responsibility, and rewards talent.

We offer you possibilities of training and development in a motivating working environment:

  • A fascinating and highly varied job as regards work, people, challenges, etc.
  • The opportunity to take responsibility, while being able to count on the managers
  • The opportunity to join a youthful team and a super dynamic company that is in full expansion
  • Greater familiarity with real estate and co-ownership law, administrative law, lease contract law or construction law, etc.

Interested? Send your CV to

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